Returns & Cancellations

We aim to offer a quick and hassle free returns service. We are confident you will be happy with your Bedkingdom purchases, but if you do change your mind and wish to return a purchased item(s) then the following procedure will apply:

1. Complete the optional returns form above or any other durable medium;
2. You will then receive a confirmation reponse within 48 working hours;
3. Provided the return is approved, you will receive an email outlining charges and the amount to be refunded;
4. If collection is required, we will call or email you to arrange a convenient collection date;
5. Once the item(s) are back in our possession, they will be inspected;
6. Provided the inspection is successful, a refund will be issued in accordance with our T&C's;
7. The refund amount will be credited back to the original payment method used for the purchase. However, If it is not possible under the circumstances, we will request alternative card or bank details.;
8. Your refund will take between 3 - 10 working days to process, subject to your card type.

Please ensure that you have read our returns policy  before submitting the completed form. If you require any help or have any questions regarding this procedure, please do not hesitate to email us direct at support@bedkingdom.co.uk

Collection Fees:
If you require us to collect your item, then a collection surcharge will also be applied to the refund. The cost of this depends on the item(s) to be returned and also the location that they are being collected from.

Items Faulty Within Warranty Period

Most of our products come with a standard 12 month manufacturers warranty, each with their own T&C's included. If any item(s) that you have purchased develop a fault, and it's more than 28 working days since you received them, then provided your item(s) are within their warranty period, you will be entitled to a warranty repair.

In certain cases, manufacturers will need to provide a specialist on-site inspection of the damaged item(s) in order to ascertain the fault. Failure to accept the inspection will result in the return being refused.

If you need to track your return request, please email our returns team quoting your full name, contact details and order number. Alternatively, please call us and a member of staff will happily check the progress of your return request. Please note that whilst every effort is made to process the request as quickly as possible, it can take up to 48 working hours.

Goods must be returned in an as new condition. If items have been assembled and/or modified or is made to order then we will be unable to accept the return. Also, if the product is an opened/used mattress or pillow, then this can't be returned due to health and hygiene reasons. If, when the goods are inspected we find any of the above has been breached we will return the item to you at your expense and no refund will be given. If the item is returned to us in accordance with our terms and conditions a refund will be provided minus the charges listed above.

14 Day Rights
You have the right to cancel your online order up to 14 days from the day you receive your goods. You then have a further 14 days from the date you notify us of your cancellation to return the goods. Some products are made to order and are therefore exempt.

30 Day Rights
You have the right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described. This right is limited to 30 days from the date of purchase.